hugo138Privacy Policy

This page describes what we collect when you use hugo138 and how we keep that data protected. We recognise that your personal information is sensitive — it includes your identity, payment details, betting history, and communication preferences. Our commitment is to handle it with care, use it only for legitimate reasons, and never sell it to third parties.

We operate hugo138 across multiple regions where local law permits. Our privacy practices reflect both international standards and the specific requirements of jurisdictions we serve, including Indonesia. When you create an account, fund it via DANA, e-wallet, mobile banking, or any other supported payment method, or when you place a bet on Liga 1 or a live-dealer table, you trust us with data. We take that responsibility seriously.

If you have questions about how we handle your information, contact our support team through the channels listed in our help centre. This policy was last updated to reflect current practices across hugo138's platform.

What We Collect on hugo138

We collect information in three ways: directly from you during registration and account updates, automatically when you use our platform, and from third-party verification services we engage to confirm your identity.

Information You Provide

When you register on hugo138, we ask for your full name, date of birth, email address, phone number, and residential address. If you choose to deposit funds, we collect payment information — your bank account number, card details, or digital wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We also ask for a government-issued ID to verify your identity before your first withdrawal. This information stays encrypted on our servers and is used solely for account verification, fraud prevention, and regulatory compliance.

Information We Collect Automatically

When you use hugo138, our servers log your IP address, device type, browser, session duration, and the features you access. We track your bets, deposits, withdrawals, and bonus claims to calculate cashback, tier status, and referral rewards. We use cookies and similar tracking tools to remember your login state and personalise your dashboard. This data helps us detect suspicious activity, improve our platform, and comply with anti-money-laundering rules.

Information from Third Parties

We engage identity-verification vendors to confirm your name, address, and date of birth against government records. We may also use fraud-detection services that cross-reference your account details against known risk databases. These vendors operate under data-protection agreements and do not retain your information after verification.

How We Use Your Data on hugo138

We use your information for account management, payment processing, regulatory reporting, and platform improvement. We calculate your welcome offer eligibility, track your weekly cashback on Liga 1 bets and other sports markets, and manage your referral commissions. We analyse betting patterns to identify technical issues and to detect fraud or problem gambling signals (though we do not market "Game Rules" messaging). Your data may be shared with our payment processors, compliance partners, and IT infrastructure providers — all bound by written confidentiality agreements.

Our servers may sit outside your jurisdiction. When you use hugo138 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in regional data centres or partner facilities. We comply with Indonesian data-protection frameworks and notify you if cross-border transfers occur.

We do not sell your personal data to advertisers, data brokers, or unrelated third parties.

Your Rights on hugo138

You have the right to access, correct, or delete your personal information. You can request a copy of all data we hold about you, ask us to fix inaccuracies, or request account closure (which anonymises your betting history but retains transaction records for compliance). To exercise these rights, contact our support team via email or in-app messaging. We respond within 14 days. You can also withdraw consent to cookies and analytics at any time through your account settings, though some features may become unavailable.

Data Retention

We retain your account data as long as your account is active. After closure, we keep transaction records, KYC documents, and dispute logs for a minimum of five years to meet regulatory requirements. Temporary logs (IP addresses, session cookies) are purged after 90 days unless a dispute or investigation is in progress.

hugo138's commitment to privacy is ongoing. If we update this policy, we notify you by email and display a notice on the platform. Your continued use of hugo138 after such updates means you accept the revised terms. If you do not agree, you may request account closure and data deletion as described above.